Company / FAQ
Frequently asked questions
Straight answers about deliveries, quotes, integrations, couriers, and the Senpex brand transition · based on how the platform works today.
Pckup and Senpex
What is Pckup?
Pckup is a last-mile delivery platform for same-day, on-demand, and scheduled deliveries. Pckup is the customer-facing brand of Senpex, Inc., and is powered by Senpex's delivery technology, operations, and courier network.
Is Pckup the same company as Senpex?
Yes. Pckup is the customer-facing brand of Senpex, Inc. · the legal entity is Senpex, Inc., doing business as Pckup. During the brand transition you will still see the Senpex name on things like the mobile apps and developer documentation.
Deliveries and quotes
How do I get a delivery quote?
Use the online estimate flow: enter your pickup and drop-off addresses, describe the shipment, and choose a pickup time. You see a transparent price before committing to anything, and no account is required to view a quote.
What kinds of deliveries does Pckup handle?
Same-day, on-demand, and scheduled last-mile deliveries for businesses and individuals, including orders with multiple drop-off stops. Vehicle options range from cars to box trucks depending on what is moving.
Platforms and couriers
Can my platform integrate with Pckup?
Yes · the delivery API supports automated dispatch, real-time tracking, and webhook status updates. See the Pckup API page for integration details and the current developer documentation.
How do I become a courier?
Apply through the Become a Courier page. You will need a valid driver's license, proof of insurance, and valid plates; specialized deliveries can require relevant certificates.
Getting in touch
How do I contact Pckup?
Email contact@senpex.com or call 669-777-5733. The Contact page lists every channel, including the mailing address in San Jose, California.
Didn't find your answer?
Email or call us directly · the contact page has every channel.
Contact Pckup