Courier terms of service

Agreement to these terms

These Terms and Conditions ("Terms") set forth the terms and conditions that Senpex, Inc., doing business as Pckup ("Pckup"), requires you to accept before you may provide Delivery Services for other Users of the Pckup Platform. These Terms, whether stated or otherwise referenced herein, constitute a legally binding agreement between you and Pckup. By accessing or using the Pckup Platform to perform Delivery Services, you hereby expressly acknowledge and agree to be bound by these Terms, and any future amendments and additions to these Terms as published from time to time on this page.

Upon accessing or using the Pckup Platform or performing Delivery Services, you become a "User" of Pckup's Platform in the capacity of a "Courier," as further described herein. Pckup reserves the right to modify the terms and conditions applicable to Couriers as required by law, effective upon posting of an updated version of the Terms on our Website and within the Pckup Courier App. You are responsible for regularly reviewing both locations for any updates to these Terms. Your continued use of the Platform following any such updates shall constitute your consent to all changes made in that update and your affirmation of your agreement to the updated Terms as a whole.

Courier eligibility and onboarding

By using the Pckup Platform as a Courier, you acknowledge, agree, and understand the following:

• You are at least 21 years of age.
• You must maintain a valid driver's license, current insurance card, and an up-to-date profile photo within the Pckup mobile app at all times.
• Prior to providing Delivery Services for Pckup (the "Company"), you must complete the application form through the mobile app or website and pass an online interview. Following the interview, you must sign a contract and complete video training tutorials covering the use of the app. You will receive notification of your application status within 24 to 48 hours of completing the online interview.
• You must use a genuine, current facial photograph in your profile when creating or maintaining a Pckup account. You will not impersonate any person or entity, or falsify or misrepresent yourself or your affiliation with any person or entity, including Pckup.
• You will only create and maintain one User account.
• You will keep your User account password and any access credentials provided by Pckup secure and confidential, and will provide Pckup with proof of identity as reasonably requested.

Independent contractor status

• When providing Delivery Services for Pckup customers, you are an independent contractor and are not an employee, owner, joint venture partner, or agent of the Company. There are no employment agreements of any kind between you and the Company.
• You will not represent yourself as an agent, subcontractor, representative, employee, or affiliate of Pckup.
• You acknowledge and understand that you are acting as your own employer in providing Delivery Services via the Pckup Platform.
• Any safety product, feature, process, policy, standard, or other effort undertaken by Pckup · or the provision of any equipment by Pckup · to further public safety does not constitute evidence of an employment or agency relationship between Pckup and any Courier.

Vehicle and equipment requirements

• You must use the transportation vehicle registered in the Pckup app. That vehicle must be in good operating condition and must meet all applicable industry safety standards and all applicable state Department of Motor Vehicles standards for a vehicle of its type.
• Pckup will not accept any responsibility for automobile insurance claims arising during the performance of Delivery Services, including but not limited to claims related to theft, vandalism, or loss or damage to personal property.
• You are responsible for the acquisition, cost, and maintenance of your mobile device, as well as any necessary wireless data plans. Your wireless data plan should be either unlimited or a very high-usage plan; Pckup is not liable for any charges, fees, or costs associated with your data plan.
• Pckup grants you a personal, non-exclusive, non-transferable license to install and use the Pckup Courier App solely for the purpose of providing Delivery Services. You agree to immediately uninstall and delete the Courier App in the event that you cease providing Delivery Services through the Pckup Platform.

Delivery services and conduct

• You shall be solely responsible for determining the most effective, efficient, and safe manner in which to perform each instance of Delivery Services. Except for services and tools provided through the Pckup Platform, you shall supply all equipment, tools, and materials necessary to successfully fulfill requested Delivery Services, at your own expense.
• You must maintain a professional and courteous relationship with Senders at all times. This includes adhering to appropriate standards of dress and maintaining a clean vehicle.
• You will only access and use the Platform to perform Delivery Services for lawful purposes and in strict accordance with all applicable laws and regulations.
• If you confirm a request for Delivery Services, Pckup will provide you with certain Sender information · such as name and contact details · via the mobile app. You may contact the Sender only to clarify matters directly related to the delivery.
• The Pckup mobile app may provide certain information about you to the Sender, including but not limited to your name, photo, location, and online availability.
• You shall not contact any Sender for any reason other than to complete the relevant delivery request.
• You acknowledge and agree to Pckup's Open Box Policy, and will therefore visually inspect all items in a given order prior to departing from the pick-up location, so as to avoid unknowingly picking up, carrying, and/or delivering a package containing any Pckup Prohibited Items.
• You will not discriminate against or harass any person on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation.

Recurring routes and order cancellations

• Pckup works with clients who have recurring delivery routes. You understand that you may be presented with opportunities to accept a recurring delivery schedule; however, you will always retain the ability and the right to cancel any individual assignment from that recurring route.
• You have the right to cancel an order at any time; however, doing so may affect your relationship with Pckup and may result in a reduction of your Pckup performance rating. You are therefore strongly encouraged to carefully review all orders before accepting them.

Branding and ratings

• While Pckup has no right to require it, certain job postings may indicate that a Courier is expected to: (1) display Pckup's name, logo, or colors on their vehicle; or (2) wear a uniform or other clothing bearing Pckup's name, logo, or colors. Any such requirements will be disclosed in the relevant job posting, providing you with notice and the option to decline the order.
• You acknowledge and agree that Senders will have the option to provide a rating of your Delivery Services upon completion of a delivery. Senders will also have the option to leave written feedback about you and the Delivery Services performed.

Geolocation

You agree to keep geolocation services enabled on your device and accessible to the Pckup Courier App. You acknowledge that your geolocation will be tracked and monitored through the Pckup app when you are logged in and available to receive Delivery Service requests, or when you are actively performing Delivery Services. Your approximate geolocation will also be made available to the Sender so that they may monitor the progress of their delivery. In addition, Pckup may monitor, track, and share your geolocation information for operational and tracking purposes.

Confidentiality and data protection

• You must maintain your Pckup Delivery Courier ID in strict confidence and must not share it with any third party. You must immediately notify Pckup of any actual or suspected breach or improper use of your Courier ID or the Courier App.
• You will keep confidential and shall not disclose or use for the benefit of others any confidential, proprietary, personally identifiable, and/or protected health information of third parties of which you become aware as a User, except as strictly necessary to perform under these Terms. "Confidential Information" includes all information · whether oral, written, or in electronic form · to which you are given access in connection with the performance of Delivery Services, including without limitation names, addresses, telephone numbers, and other personally identifiable information ("PII"), as well as health information protected under the Health Insurance Portability and Accountability Act ("HIPAA" and "Protected Health Information"). To learn more about complying with these regulations, please visit: hhs.gov/hipaa/for-professionals/faq/business-associates

Background checks

You expressly consent to Pckup conducting a background check, including a local and national criminal background check and a DMV driving record review. The background check will be conducted by a third-party Consumer Reporting Agency ("CRA"). Pckup will provide you with a physical or electronic copy or summary of the initial criminal background check results.

Insurance

• Pckup requires all Couriers to maintain their own automobile insurance. Pckup recommends that you contact your insurance provider to confirm that you have appropriate coverage for the Delivery Services you intend to provide.
• You expressly acknowledge that Pckup does not provide automobile liability insurance, workers' compensation insurance, or health insurance to Couriers, and is not responsible for any liability arising from a Courier's performance of a Delivery Service, including any bodily injury or property damage caused by or to a Courier while performing a delivery.
• Pckup makes available to its Couriers the option to purchase occupational accident insurance to cover medical expenses and lost income resulting from injuries sustained while the Courier is active on the Pckup Platform. For more information about purchasing such a policy, please contact us at contact@senpex.com or our insurance agent at info@rnkinsurance.com.
• Pckup does not provide health insurance or any other form of compensation to Couriers who are injured while performing a Delivery Service, and does not carry workers' compensation insurance for Couriers unless specifically required by applicable state law. For all Couriers residing and working in California, Pckup provides certain qualifying Couriers with healthcare subsidies as required by law.

Hours of service

A Courier shall not be logged in and actively driving on Pckup's Platform for a cumulative total of more than 12 hours within any 24-hour period, unless the Courier has first logged off for an uninterrupted rest period of at least 6 hours. If a Courier has been logged in and driving for more than a cumulative total of 12 hours within any 24-hour period without taking an uninterrupted break of at least 6 hours, the Courier will be prohibited from logging back into the Pckup network until an uninterrupted break of at least 6 hours has been completed.

Payment

• Pckup processes payroll for Couriers each Friday, with payment made via direct deposit to the Courier's bank account the following Monday. Pckup reserves the right to process payroll more frequently as needed.
• Pckup reserves the right to modify its fee calculation methodology at any time, at its sole discretion. Pckup will provide Couriers with notice in the event of any such change. Continued use of the Pckup app and Services following any change to the fee calculation shall constitute your consent to that change.
• Pckup reserves the right to reduce or cancel the fee for a particular instance of Delivery Services in circumstances including, but not limited to: failure to complete Delivery Services on time; a technical error with the Pckup app; or failure to pick up a Delivery Service request. Any decision by Pckup to reduce or cancel a fee in such circumstances will be exercised reasonably.

Sexual harassment policy and safety training

• Prior to providing Delivery Services through Pckup's Platform, all Couriers must: (1) review Pckup's Sexual Harassment Policy; and (2) confirm that they have reviewed Pckup's Sexual Harassment Policy. This may be completed during the Courier application process.
• Prior to providing Delivery Services through Pckup's Platform, all Couriers must complete safety training covering: (1) collision avoidance and defensive driving techniques; (2) identification of collision-causing factors such as excessive speed, driving under the influence, and distracted driving; (3) recognition and reporting of sexual assault and misconduct; and (4) for Couriers delivering prepared food or groceries, food safety information relevant to delivery, including temperature control. Safety training may be accessed through the Courier application process.

Zero tolerance policy

Pckup maintains a zero tolerance policy that requires the prompt suspension of a Courier's access to the Pckup Platform upon receipt of any report · submitted through the Pckup app, platform, or any other company-approved method · from any person who reasonably suspects that a Courier is under the influence of drugs or alcohol while providing Delivery Services. The Courier's access will remain suspended until a further investigation has been completed.

Pckup may also suspend Platform access for any Courier who is found to have submitted a report alleging a zero tolerance policy violation that the reporting Courier knew to be unfounded, or which was made with the intent to inappropriately deny another Courier access to the Platform.

SMS and text message communications

By using the Pckup Platform and providing your mobile phone number, you consent to receive text messages from Senpex, Inc. (doing business as Pckup) related to your deliveries and account. These messages are transactional and operational in nature and may include dispatch assignments, delivery coordination, route and pickup updates, account and compliance alerts, earnings notifications, and support responses. Pckup does not send promotional or marketing text messages.

Message frequency varies. Message and data rates may apply. You may opt out of non-essential text messages at any time by replying STOP to any message from Pckup. Please note that certain operational and safety-related messages may still be sent to fulfill your active delivery obligations. For assistance, text HELP or visit our website at www.pckup.com. See the courier privacy policy and these courier terms of service.

Appeals process

Pckup reserves the right to terminate its contract with any Courier who violates any of the terms and conditions set forth above. If you receive notice of termination, you may appeal that decision by submitting a written request for appeal to contact@senpex.com. Your appeal should include all information you consider relevant to Pckup's determination of whether to reinstate your contract. You will be notified of the outcome of your appeal within two (2) weeks of submission.